Customer Service Is Circular And Colorful
Compare my image of customer service to Jenny’s masterpience and you’ll quickly see that I am no artist–or at least not in the same conversation as Jenny. I do however have my own perspective of what customer service looks like.
Customer Service Is Circular
First of all, customer service is circular. Practically speaking, we have a 24/7/365 contact center so our customer service is ongoing and never ending. Someone is always on the clock for Phone.com.
Customer service is also circular in a much more powerful way. I want my staff to understand that they are always on the clock when it comes to customer service. Whether they are at home, in the office, or somewhere in between, they can always be looking for opportunities to serve others and make a difference in their lives. AWESOME customer service professionals don’t leave their AWESOME customer service skills at the office when they head home each day.
Customers Come In All Different Shapes And Sizes
As a customer service pro you may think you’ve seen it all, but just when you start to think that, you haven’t. Customers come in all different shapes and sizes, and their personalities are often very colorful. AWESOME customer service professionals never try to fit all of the shapes in the same box. And they certainly don’t try to paint all customers one color. Instead, they are experts at tailoring their approach in every situation to make a meaningful and lasting connection with each customer. In fact, they are so good at doing it, they often don’t realize it.
Jenny and I have shared what customer service looks like to us. If you were going to draw a single image of customer service, what would yours look like?