Monday Thoughts: Customer Service CAN Be Fun
Happy Monday to everyone out there. I don’t know where you stand in your current job but I think it’s appropriate to give you a thought as we start the week. I hope it will propel you into a purposeful, meaningful and effective week. In the book “Raving Fans,” which we’ve been working through in our book club, they talk about closing your eyes and envisioning in clear detail what you want. Take a moment to do that this morning as you’re sitting at your desk.
While you are envisioning what you want, I’d like you do focus on a couple ideas:
- Imagine that the grass ISN’T greener on the other side: Think about making the most of your current situation today. Oftentimes I find that unhappiness leads to more unhappiness and no amount of moving around will help this without first arriving at some level of contentment.
- Can’t this be fun?: If you’re not having fun in your current situation, envision one thing you have the power to do to make it fun. Maybe it’s saying one encouraging thing to a coworker or resolving to answer every phone call with a smile.
Alright, that’s the end of the exercise. One thing I can assure you is that wishing for something better and hating your current situation is the recipe for a really bad week. Make it a great one and let us know if miraculously customers are nicer to you this week.