Customer Service Life

4 Good Reasons to Kill Email-Based Customer Support

Posted on November 6, 2019 by Jeremy Watkin

This article was originally published on CustomerThink.com on August 23, 2019. Click here to read the original. I recently sat with a group of customer […]

Contact Center, Customer Experience, Customer Service, Jeremy

Insight Gained From Pain and Deferred Maintenance

Posted on October 22, 2019 by Jeremy Watkin

I think it started a year and a half ago when I adopted a husky mix puppy with an incredible gift for pulling, intent on […]

Jeremy, Motivation

Why I’m Tickled Pink about this Customer Feedback Program

Posted on October 21, 2019 by Jenny Dempsey

As the customer experience manager for NumberBarn, I’m constantly looking for new ways to connect and build relationships with our customers. In fact, our company […]

Customer Experience, Jenny

The Tale of Two Customer Service Responses

Posted on October 18, 2019 by Jeremy Watkin

New state (California) and new city (San Diego) meant it was time to register my cars — and in the State of California, getting a […]

Customer Experience, Customer Service, Jeremy

What I learned about customer service from swimming with sharks

Posted on October 17, 2019 by Jenny Dempsey

There’s that customer again. You recognize the name lurking in the queue. You’re not supposed to, but you skip their email. You bounce their phone […]

Customer Service, Jenny, Motivation