Have a Heart: The Importance of Empathy in the Doctor’s Office
In April 2013, I was preparing to undergo surgery. After taking several lab tests, they found I failed my EKG and had to be referred […]
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Why I Tipped The Singer Guy At PDX
I am by no means a heavy business traveler however, my work does take me up to Eugene, Oregon every so often. From San Diego […]
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The Wheels on the Bus
Twice a week, I commute from Philadelphia to New York City for work at the Phone.com offices. After a year and a half of this […]
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Introducing Darren’s Law
If you’ve worked in a call center for any length of time you know that trying to coordinate any form of a meeting is a […]
Continue reading »Coffee And Customer Service: Being On Time!
In today’s hang out, I called upon my good friend Jenny for help in being on time to meetings. I am one of those people […]
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Gems of Awesome
I’m a quotes girl. I love little snippets of wisdom to get me through the day. Some quotes give me more energy than a cup […]
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Awesome Is In The Eye Of The Beholder
To illustrate a point this week, I asked our customer service team to each send me an image that best exemplified the word “AWESOME.” Here […]
Continue reading »Customer Service With A Purpose
One of the most powerful things we can do is help others. Join me on my first cheesy attempt at video blogging and talking about […]
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Building A Customer Service Team Of Experts
At my house, I call the plumber often and let me tell you how the process usually goes down. I’ll have a plumbing repair to […]
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The Boos and Ooos of Speedy Customer Service
Lightning fast service often comes with lightning bolts of customer service disappointment. [insert audience boos here] When it doesn’t, we’re shocked. [insert audience ooos here] […]
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