Customer Service Life

5 Considerations for Creating a Multi-Channel Quality Management Form

Posted on August 28, 2019 by Jeremy Watkin

This article was originally published on the MaestroQA blog on June 6, 2019. Click here to read the original post. If you had to choose, what would […]

Contact Center, Customer Experience, Customer Service, Jeremy

5 Emerging Technology Systems and Updates from Q2

Posted on August 26, 2019 by Jeremy Watkin

This article was originally published on the FCR blog on July 3, 2019. Click here to read the original post and be sure to watch […]

Contact Center, Customer Experience, Customer Service, Jeremy

Setting the Record Straight on CSAT, NPS, and CES

Posted on August 22, 2019 by Jeremy Watkin

This article was originally published on the FCR blog on July 2, 2019. Click here to read the original. Did you get a chance to […]

Contact Center, Customer Experience, Customer Service, Jeremy

6 Best Practices For Optimizing Zendesk

Posted on August 20, 2019 by Jeremy Watkin

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. Click here to read the […]

Contact Center, Customer Service, Jeremy

Hiring for Culture: There Should Be No Surprises on Day One

Posted on July 8, 2019 by Jeremy Watkin

This article was originally published on the ICMI blog on May 13, 2019. Click here to read the original. Picture Adam Sandler in The Wedding Singer when […]

Contact Center, Customer Service, Jeremy

Learning to Speak the Language

Posted on July 4, 2019 by Jeremy Watkin

This article was first published on the FCR blog on June 7, 2019. Click here to read the original post. Thinking back on my first […]

Customer Experience, Customer Service, Jeremy

3 Lessons Bill Murray Teaches Us About Customer Service

Posted on July 2, 2019 by Jeremy Watkin

This article was originally published on the FCR blog on May 31, 2019. Click here to read the original. I have a confession. I love […]

Customer Experience, Customer Service, Jeremy

Mindfulness for the Busy

Posted on June 24, 2019 by Jenny Dempsey

You are always busy. There isn’t much downtime in your life. Work is nonstop. You still want to spend time with your family, get to […]

Jenny, Motivation

How to create customer how-to tutorials on a budget

Posted on June 19, 2019 by Jenny Dempsey

As the Customer Experience Manager for NumberBarn, part of my role includes creating customer facing how-to video tutorials. Knowing absolutely nothing when I began, I […]

Customer Experience, Jenny