Contagious Customer Service Starts With a Smile
Working in customer service ain’t always peaches and cream, but I am fairly certain I don’t have to tell you that because you already knew. […]
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My Apple Experience
I recently had the joy of getting a new computer. After many PCs I went with my first Mac. In this video blog I share […]
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The Waiting Line
I ventured out to Guitar Center this past Saturday to purchase a microphone and stand for a music performance I was playing the following afternoon. […]
Continue reading »TMCNet: How to Make the #CustomerService100 with Phone.com
I was recently featured in an article on TMCNet about the #CustomerService100 list and my overall thoughts on the impact. As I’ve mentioned several times, […]
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Memory, Method and Mediocrity
I’m 45 this week. Age is a wonderful thing. It brings wisdom. I’ve finally come to the realisation that I am not perfect. In fairness […]
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Convenience Over Good Service: What’s Your Take?
Admission: I often shop at convenient store locations over stores with good customer support. Yikes, as a customer service supervisor, I’m embarrassed […]
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Customer Experience Lessons From Two Auto Parts Stores- Part 2
In part one of this post, I shared a poor experience at an auto parts store last week and ended saying I would tell you […]
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Monday Thought: Wag More, Bark Less
It’s Sunday evening and I’m approaching Monday intent on making this a great week. I am focused on being a highly effective person. Just to […]
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The Extra Tea Bag
I think we’ve made it very clear that we’re huge Starbucks fans on this blog. I do occasionally frequent the local Peet’s Coffee & Tea […]
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You’ve Got the Customer Service Spirit!
Last weekend, I took my car to get a good wash and detail at a local car cleaner down the road from me. I didn’t […]
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