TMCNet: How to Make the #CustomerService100 with

I was recently featured in an article on TMCNet about the #CustomerService100 list and my overall thoughts on the impact.  As I’ve mentioned several times, I think there is real personal and professional value in blogging and using social media to promote it.  This article does a great job of summing up my thoughts.  By no means do I think we’ve arrived or we’re finished but I love the process of improvement.  Read the full article and let me know what you think.


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