Customer Service Life

Terrific Support From ITunes Customer Service

Posted on December 19, 2012 by Jeremy Watkin

I recently purchased an album from iTunes and was bummed to find that three of the songs would play about half way through and then […]

Good Customer Service, Jeremy

Communicate Better Blog Featured In The Phone.com Holiday Letter

Posted on December 19, 2012 by Jeremy Watkin

If you didn’t know already, Jenny and I work for Phone.com and many of our efforts with this blog are geared at making Phone.com […]

Jeremy

The Power Of Choice

Posted on December 18, 2012 by Jeremy Watkin

I think I’ve mentioned it a few but a friend and I are training for a marathon that is now just six weeks away. Last […]

Good Customer Service, Jeremy

Recipe for Success

Posted on December 17, 2012 by Jenny Dempsey

I admire successful people. I mean, who doesn’t? Reading a story about someone who creates an empire from nothingness is pretty fantastic. Or, someone who […]

Jenny, Leadership

When The Circus (My Kids) Enters Your Store

Posted on December 14, 2012 by Jeremy Watkin

Have you ever taken your children on a shopping trip that turned into a bit of a circus? Did the employees at that establishment leave […]

Good Customer Service

Webinar Report- Solving Service Failures: 3 Causes of Inattentive Service

Posted on December 13, 2012 by Jeremy Watkin

Last week I attended a webinar entitled “3 Causes of Inattentive Service” conducted by Jeff Toister (@toister) of Toister Solutions. He began the presentation talking […]

Jeremy