Now For The Good #Feedback
I get the privilege of talking about the good feedback during this wonderful feedback week. I thought I was clearly at the advantage sticking Jenny […]
Continue reading »Identifying Our Customers And Serving Them Better
I get the privilege of talking about the good feedback during this wonderful feedback week. I thought I was clearly at the advantage sticking Jenny […]
Continue reading »Bad feedback is good. What are you smoking? Why is bad feedback a GOOD thing? We can always improve. We’re not hot headed and […]
Continue reading »This week’s guest blog post comes from none other but Jenny’s dad! He’s been working as a manager at a campground for 30 years and […]
Continue reading »Every year I, along with millions of drivers receive the bill in the mail from the state to register my card for another year. Generally […]
Continue reading »How can a company leave a lasting impression? Is it the formal computer voice you hear when calling into a support center? Is it the […]
Continue reading »Do you know your target audience? Recently my family and I took a trip to the LEGO store in Downtown Disney. As we were walking […]
Continue reading »I just got my copy of “Raving Fans: A Revolutionary Approach to Customer Service.” Of course I bought it used and am excited to start […]
Continue reading »Over the past several Christmases my wife and I have taken up the practice of donating money in someone’s name as a Christmas gift. A […]
Continue reading »As we’ve mentioned in past posts we like to do a book club at our office to learn new things about customer service and life […]
Continue reading »You may or may not know that Jeremy and I work for Phone.com (@phonedotcom), a VoIP phone provider. One of our loyal customers is Context […]
Continue reading »