Reflections from a Zappos Webinar
Jenny and Jeremy recently attended a webinar entitled “Delivering Happiness: The Zappos Customer Service Story” and wow! If you have a pulse and remotely care […]
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Time, is on our side
Hello there! I’m Jenny, one of the contributing writers for this awesome blog! While our focus here is to describe and learn from our customer […]
Continue reading »To Err is Human. To admit fault, fix the problem and make sure it doesn’t happen again is great customer service.
A few days ago, I was reflecting on an experience with customer service and decided to twist an old saying: To Err is Human. To […]
Continue reading »Why Do I Keep Having To Repeat Myself?
Ok, I have one more dig at my favorite membership warehouse. I’m sure it’s obvious the establishment I am referring to but let me first […]
Continue reading »Let’s go to the mall!
Great customer service is refreshing! All it takes is a little extra effort to make your customer feel appreciated and welcomed. I purchased a belt, […]
Continue reading »Yoohoo…Over Here…I’m The Customer
I was frequenting one of my favorite warehouse stores recently as I do a few times a month. As I approached the cash register I […]
Continue reading »We just wanted our sandwiches!
Fridays at the office are not only wonderful because it’s the end of the week, but because there’s free lunch! I was in charge of […]
Continue reading »What’s in a name?
Mechanics have always been a bit of a sore subject for me. There don’t seem to be many that instill the confidence in me that […]
Continue reading »More than garlic bread
Thursday night dinners with my neighbors always result in us each picking up a food item. This particular evening, I was selected to pick up […]
Continue reading »Welcome to Communicate Better Blog!
I was standing in line at an airport eatery observing poor customer service and communication in action and saw a great opportunity to start writing […]
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