Customer Service Life

It’s not what you said. It’s the way you said it.

Posted on September 19, 2012 by Jeremy Watkin

A friend of mine was sharing his disdain for a local sandwich shop today and it totally reminded me of a particularly hilarious incident I […]

Bad Customer Service, Jeremy

Customers are your Biggest Fans

Posted on September 18, 2012 by Jenny Dempsey

And, continuing on from the title, fans are your biggest customers. It’s true—all those superstars out there, whether it be music, movies or sports—they are […]

Bad Customer Service, Jenny

The Church Of Customer Service

Posted on September 17, 2012 by Jeremy Watkin

For whatever reason I have worked with a number of customers over the last week that had unique circumstances that made resolution of their issues […]

Good Customer Service, Jeremy

Reflections from a Zappos Webinar

Posted on September 13, 2012 by Jeremy Watkin

Jenny and Jeremy recently attended a webinar entitled “Delivering Happiness: The Zappos Customer Service Story” and wow! If you have a pulse and remotely care […]

Good Customer Service, Jenny, Jeremy

Time, is on our side

Posted on September 12, 2012 by Jenny Dempsey

Hello there! I’m Jenny, one of the contributing writers for this awesome blog! While our focus here is to describe and learn from our customer […]

Jenny

To Err is Human. To admit fault, fix the problem and make sure it doesn’t happen again is great customer service.

Posted on September 10, 2012 by Jeremy Watkin

A few days ago, I was reflecting on an experience with customer service and decided to twist an old saying: To Err is Human. To […]

Good Customer Service, Jeremy

Why Do I Keep Having To Repeat Myself?

Posted on September 5, 2012 by Jeremy Watkin

Ok, I have one more dig at my favorite membership warehouse. I’m sure it’s obvious the establishment I am referring to but let me first […]

Bad Customer Service, Customer Service, Good Customer Service, Jeremy

Let’s go to the mall!

Posted on September 4, 2012 by Jenny Dempsey

Great customer service is refreshing! All it takes is a little extra effort to make your customer feel appreciated and welcomed. I purchased a belt, […]

Good Customer Service, Jenny