It’s not what you said. It’s the way you said it.
A friend of mine was sharing his disdain for a local sandwich shop today and it totally reminded me of a particularly hilarious incident I […]
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Customers are your Biggest Fans
And, continuing on from the title, fans are your biggest customers. It’s true—all those superstars out there, whether it be music, movies or sports—they are […]
Continue reading »The Church Of Customer Service
For whatever reason I have worked with a number of customers over the last week that had unique circumstances that made resolution of their issues […]
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Reflections from a Zappos Webinar
Jenny and Jeremy recently attended a webinar entitled “Delivering Happiness: The Zappos Customer Service Story” and wow! If you have a pulse and remotely care […]
Continue reading »Time, is on our side
Hello there! I’m Jenny, one of the contributing writers for this awesome blog! While our focus here is to describe and learn from our customer […]
Continue reading »To Err is Human. To admit fault, fix the problem and make sure it doesn’t happen again is great customer service.
A few days ago, I was reflecting on an experience with customer service and decided to twist an old saying: To Err is Human. To […]
Continue reading »Why Do I Keep Having To Repeat Myself?
Ok, I have one more dig at my favorite membership warehouse. I’m sure it’s obvious the establishment I am referring to but let me first […]
Continue reading »Let’s go to the mall!
Great customer service is refreshing! All it takes is a little extra effort to make your customer feel appreciated and welcomed. I purchased a belt, […]
Continue reading »Yoohoo…Over Here…I’m The Customer
I was frequenting one of my favorite warehouse stores recently as I do a few times a month. As I approached the cash register I […]
Continue reading »We just wanted our sandwiches!
Fridays at the office are not only wonderful because it’s the end of the week, but because there’s free lunch! I was in charge of […]
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