Customers are your Biggest Fans
And, continuing on from the title, fans are your biggest customers. It’s true—all those superstars out there, whether it be music, movies or sports—they are […]
Continue reading »Identifying Our Customers And Serving Them Better
And, continuing on from the title, fans are your biggest customers. It’s true—all those superstars out there, whether it be music, movies or sports—they are […]
Continue reading »For whatever reason I have worked with a number of customers over the last week that had unique circumstances that made resolution of their issues […]
Continue reading »Jenny and Jeremy recently attended a webinar entitled “Delivering Happiness: The Zappos Customer Service Story” and wow! If you have a pulse and remotely care […]
Continue reading »Hello there! I’m Jenny, one of the contributing writers for this awesome blog! While our focus here is to describe and learn from our customer […]
Continue reading »A few days ago, I was reflecting on an experience with customer service and decided to twist an old saying: To Err is Human. To […]
Continue reading »Ok, I have one more dig at my favorite membership warehouse. I’m sure it’s obvious the establishment I am referring to but let me first […]
Continue reading »Great customer service is refreshing! All it takes is a little extra effort to make your customer feel appreciated and welcomed. I purchased a belt, […]
Continue reading »I was frequenting one of my favorite warehouse stores recently as I do a few times a month. As I approached the cash register I […]
Continue reading »Fridays at the office are not only wonderful because it’s the end of the week, but because there’s free lunch! I was in charge of […]
Continue reading »Mechanics have always been a bit of a sore subject for me. There don’t seem to be many that instill the confidence in me that […]
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