Customer Service Life

Breaking the Ice Episode #26: Ugly Truths About Customer Service

Posted on August 30, 2017 by Jeremy Watkin

In this episode we ask quite possibly our worst icebreaker question yet about whether you’d ride a horse, bike, or car to work. We then […]

Customer Service, Jenny, Jeremy

More Like Guidelines Than Actual Rules

Posted on August 28, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on August 9, 2017. Click here to read the original. I love the scene in Pirates […]

Customer Experience, Customer Service, Jeremy

5 Simple Snack Recipes for the Desk Ridden

Posted on August 28, 2017 by Jenny Dempsey

For those of us in customer service roles, we’re more than likely working at our desk, on the computer for multiple hours during the day. […]

Customer Service, Jenny, Motivation

Don’t Break the Chain

Posted on August 24, 2017 by Jeremy Watkin

I have to admit that I’m a sucker for those Coca-Cola commercials where one person does something nice for someone else and it kicks off […]

Customer Service, Jeremy, Motivation

Breaking the Ice Episode #25: Happy Birthday, Jenny!

Posted on August 23, 2017 by Jeremy Watkin

For Episode #25 we thought it fitting to celebrate Jenny’s recent birthday. We talked about our favorite birthday gifts from companies we do business with […]

Breaking the Ice, Customer Service, Jenny, Jeremy

3 Ways to Convince the Boss to Invest in Customer Service Technology

Posted on August 20, 2017 by Jeremy Watkin

This article was originally published as my monthly advisor column on CustomerThink.com on July 13, 2017. Click here to read the original. One thing I’m […]

Customer Experience, Customer Service, Jeremy

Breaking the Ice Episode #24: Summer Fruit and Summer Staffing

Posted on August 16, 2017 by Jeremy Watkin

In this episode, Jenny and Jeremy talk (and sing) about their favorite summer fruits. They then segue into how to staff a small customer service […]

Breaking the Ice, Customer Service, Jenny, Jeremy

Don’t Lose That Sense of Customer Service Wonder

Posted on August 14, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on August 1, 2017. Click here to read the original. I was in one of our […]

Customer Experience, Customer Service, Jeremy

9 Questions to Ask When Designing a Quality Program

Posted on August 10, 2017 by Jeremy Watkin

If you’ve worked with a customer service team for any length of time, you’ve likely encountered a quality assurance form at some point. These forms […]

Contact Center, Customer Service, Jeremy