Kicking Rocks and Soaring with Eagles
This article was originally published on the FCR blog on July 18, 2017. Click here to read the original. One practice I’ve never really grown […]
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Self-Care in #CustServ: The 3 Deep Breaths Technique
Let’s play a game: Have you ever felt so frustrated with a coworker you want to scream? Have you ever felt so angry with a […]
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Maintaining and Innovating
My dad retired a few years ago after almost fifty years as a pastor. Early in his career he moved several times before finally settling […]
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Breaking the Ice Episode #22: Jamming & Chatbots with Shep Hyken
In Episode #22, we didn’t just break the ice with Shep Hyken, one of our customer service and experience heroes. We got to jam with […]
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Jenny’s Top 7 Favorite Podcasts
There’s nothing like a fine morning commute, filled with congestion and hot coffee spilled on your lap…said no one ever. If you commute to work […]
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Customer Service in Any Language
This article was originally published on the FCR blog on July 12, 2017. Click here to read the original. For many US-based customer service teams, […]
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You’re Invited to Fresh Friday
It’s time to get fresh, everyone! You’re cordially invited to Fresh Friday, a new day that is going to happen every week at your office. […]
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An Adventure in Sharing my Calendar
This article was originally published on the FCR blog on June 28, 2017. Click here to read the original. Does anyone actually enjoy doing the […]
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Breaking the Ice Episode #21: Celebrity Crushes & Frontline Customer Service
In Episode #21 of Breaking the Ice, we first talk about some of our celebrity crushes from our teenage years. Please take careful note that […]
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An Airline Magazine Showcases Company Values
Airline magazines – do you read them? You know, the magazines that are tucked away in the seatback container in front of you when you […]
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