Striking the Right Balance as a Customer Service Leader
As a customer service leader, there’s a certain balance I’ve struggled to find. Specifically, I’ve found myself feeling like I was failing my team on […]
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The Joy of Progress
The process of teaching my kids to swim hasn’t necessarily been an easy one. Between friends with pools and trips to San Diego beaches, the […]
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What the butcher at Ralph’s Grocery Store taught me about #CX
A vegetarian walks into the butcher section at her local grocery store… No, this isn’t the start of a joke. It’s what happened to me […]
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Recap with SignalVOC: Building a CX Function From Support
Recently I participated in a virtual event with the wonderful Mary Cleary of SignalVoC, a community that highlights CX leaders across Customer Success, Customer Support, […]
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“Oops! That shouldn’t be free!” How to recover from #CX goofs
The price for the fruit on my company’s ecommerce website was $0.00. Yeah, I (now) don’t think that looks right either. 12 customers thought it […]
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Your customer service “Oh Sh*t Kit”
Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each […]
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The course that almost didn’t happen: How I worked through imposter syndrome to create a course with Udemy
I just launched a Business Course with Udemy called Your Customer Service Toolbox: Best Practices for Beginners. Udemy is an incredible global online platform where […]
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Tooth be told: A customer experience about my teeth
I was 15 the first time my jaw got stuck open. My parents were probably delighted as I was unable to blab about school or […]
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Online Reviews: A Window Into the Truth About Your Company
Since beginning my new role as a customer service and experience leader, I’ve gained a bit of new experience. I, along with my team, am […]
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This is my story about having an anxiety attack at work
How are you…really? I mean, REALLY? For 2021’s Mental Health Awareness Month, the National Alliance of Mental Health amplifies the message of “You Are Not […]
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