Identifying Our Customers And Serving Them Better
This article was originally published on CustomerThink on November 10, 2020, and is being reposted with the permission of the editor. Click here to read […]
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I just love Christmas movies as evidenced by the dozen or so that I dust off and watch every December. In past years I’ve written […]
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You know the person who always comes bearing gifts and they’re always great gifts? I don’t consider myself to be one of those people. But […]
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I was recently with my father-in-law at a doughnut shop. The line was fairly long and not moving quickly. The person behind the counter serving […]
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I was recently asked to share some ideas and tips with the readers at Customer Service Weekly as part of a larger Black Friday Survival […]
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I was trying to remember where I originally heard or read the concept, “One to say yes. Two to say no.” Of course, it was […]
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This article was originally published on CustomerThink and is being reposted with permission from the editor. Click here to read the original. My first job […]
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Early in my career as a customer service leader, I worked for a company that had a tradition of ordering lunch for the entire office […]
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As a child of the 90s, a decade where the NBA was dominated by Michael Jordan and the Chicago Bulls, I found myself enthralled by […]
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What does a day in the life of a CX professional look like? One of the reasons I asked this question recently during the daily […]
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