Breaking The Ice With @JTWatkin and @JennySueDempsey
Jenny wrote an excellent post about the importance of ice breaker questions in meetings to help ease tension and build trust. In it, she mentioned […]
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How Ice Breakers Can Make Your Meetings More Effective
If your boss is Jeremy Watkin, you can bet your meetings will start off with an off the wall, potentially awkward, ice breaker question. Whether you’re […]
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One Big Employee Engagement No No
Today I want to talk to you managers and leaders out there. If you’re anything like me, you spend much of your day in meetings […]
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Tickle The Customer Experience
I was leaving a voicemail for a customer. During the message, a really great coworker, who I won’t bring too much attention to (shh, don’t tell, […]
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Customer Service And The Importance Of Following The Rules
It’s so easy in our office world to create a bunch of rules and forget about why the rules exist in the first place. Furthermore, we […]
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Coffee And Customer Service: Nice Guys Finish First
Today’s Coffee and Customer Service hangout featured an extra special treat for our viewers. We had the privilege of hanging out with our friend, new […]
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Thirsty For Some #CustServ Inspiration? Here You Go!
Customer service is no easy gig. Whether you’re a representative, supervisor, manager or director. Whether you work for a multi-million dollar corporation, a start up […]
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We’re Writing A Book!
How about that blog post title for a bold declaration? We’ve been talking about it for a while but I’m officially declaring that awesome customer […]
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Driving Change In Your Call Center One Survey At a Time
Do you want to throw more fun work events into the lives of your customer service team but are not sure where to begin? Do you supply snacks […]
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Leadership And The Power Of Choices
I’ve been thinking a lot about leadership lately. In particular, the way we influence others. After having one of those days, I wanted nothing more than to […]
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