Customer Service Life

Cauliflower And Customer Service

Posted on February 20, 2015 by Jeremy Watkin

Did you miss our extra lively hangout today? Have no fear. You can watch it now! In this latest installment we talked about some of […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

Serving Both Sides: Being The Middle (Wo)man In Customer Service

Posted on February 19, 2015 by Jenny Dempsey

We’ve all heard it before: The “I’m in a different department” line: “I can’t help you because the issue is handled through a different department. […]

Customer Service, Good Customer Service, Jenny

Awesome Preparation Produces Awesome Improvisation

Posted on February 18, 2015 by Jeremy Watkin

From as early as I can remember, I have been a musician. From elementary school all through high school I played trumpet. One of my […]

Contact Center, Customer Service, Jeremy

3 Tips For Using Positive Language With Your Customers

Posted on February 17, 2015 by Jenny Dempsey

On my drive to work, the local radio station made a joke about a new mobile app that allows you to type the bad news […]

Customer Experience, Jenny

Twitter=Access To Thought Leaders

Posted on February 16, 2015 by Jeremy Watkin

There are three types of people in this world–those who understand Twitter, those who think they understand Twitter, and those who simply don’t. In my […]

Jeremy