5 Customer Service Lumps Of Coal To Avoid
In the great tradition of Santa Claus, we are taught that the toys go to the good little girls and boys. If you’ve been bad, […]
Continue reading »Latest Posts
The Power Of “How Are You?” In Customer Service
Customers want their problems fixed. Customer service representatives want to fix the problems of the customer. How often do you receive customer service from a […]
Continue reading »
Dear Customer, I’m Your Huckleberry!
If there’s a better film in all of cinema than Tombstone, I implore you to find it. I’m sure my wife would actually beg to […]
Continue reading »
On-Boarding Without Over-Boring
Ahoy! Welcome aboard! The first day on a new job will often be full of these things: Nervousness Boring-ness Anxiety Confusion Paperwork Awkwardness Training But, what if […]
Continue reading »
Awesome Customer Service Is Like A Big Rainbow
I was up at the crack of dawn last Saturday for a modest 22 mile run. On this particular day, my friend and I chose […]
Continue reading »Coffee And Customer Service: The Joys Of Hiring
That’s right, we’re hiring customer service representatives at Phone.com. In this hangout, we discuss tips for both the applicant and the folks doing the hiring. […]
Continue reading »
Communicate Better With Your Customers
When it comes to building relationships with key customers, our ability to communicate face to face is paramount. Service leaders often spend countless hours working […]
Continue reading »
5 Ways (NOT) To Apply For A Customer Service Job
Have you ever posted or applied for a job on Craigslist? It has actually turned out to be a fantastic place to find AWESOME customer […]
Continue reading »
Small Bucks, Big Memories In Customer Service
While diving into reviewing customer feedback today, I stumbled across a situation in which a customer experienced a lot of frustration to pay a small bill […]
Continue reading »
Monday Motivation: There’s Power In Releasing Ownership
The first attempt at soccer for my son Zack was anything but magical. The first four weeks were characterized by high emotions and the outright desire […]
Continue reading »