Customer Service Life

3 Reasons Why FAILURE Should Be On Your To Do List

Posted on November 20, 2014 by Jenny Dempsey

Okay kids, I’m going to switch the channel here and dive into something that isn’t necessarily the nicest of items on our TO DO list: […]

Jenny, Motivation

2 Ways To Help Your Employees Forget They Are Working

Posted on November 19, 2014 by Jeremy Watkin

For whatever reason I am thinking in twos this week. I’ve had two recent epiphanies about how to make work feel a bit less like […]

Customer Service, Jeremy, Leadership, Motivation

Clean Up Your Customer Service Act

Posted on November 18, 2014 by Jenny Dempsey

My sister runs a house cleaning company. She’s darn good at it. A last minute assignment came up and both of her employees were unavailable. […]

Customer Experience, Jenny

One Customer Service Do, And One Don’t

Posted on November 17, 2014 by Jeremy Watkin

Customer service is all around us. It’s totally and completely in the mainstream. Ask almost anyone on the street for a customer service story or […]

Bad Customer Service, Customer Service, Good Customer Service, Jeremy

Coffee And Customer Service: Suited Up

Posted on November 14, 2014 by Jeremy Watkin

In this week’s Coffee and Customer Service Hangout we discussed this week in customer service. Don’t miss Jeremy all dressed up in a suit and […]

Coffee and Customer Service, Jenny, Jeremy

Roll Out Of Bed And Into The Customer Service Fun

Posted on November 13, 2014 by Jenny Dempsey

A themed dress up day at work isn’t a favorite of everyone–some people just feel ridiculously silly and will avoid it all together. But, some of […]

Jenny

My 5 AHA Moments From #CCDemo14

Posted on November 12, 2014 by Jeremy Watkin

I had the privilege of attending ICMI’s 2014 Contact Center Demo in Chicago. It’s a fantastic event packed with insight, technology and great people. Rather than […]

Customer Service, Jeremy

A Personalized Customer Experience Is No Secret

Posted on November 11, 2014 by Jenny Dempsey

It was time for some new “undergarments” so I took a trip to visit Victoria and all her pink stripes at the mall. I tend to […]

Customer Experience, Good Customer Service, Jenny

Monday Motivation: Bring Value To The Table

Posted on November 10, 2014 by Jeremy Watkin

I love having conversations with people who either know more than me or have an outside, high level view on things that I just may […]

Customer Service, Jeremy, Motivation

Coffee And Customer Service: To No Or Not To No

Posted on November 7, 2014 by Jeremy Watkin

In today’s Coffee and Customer Service Hangout, we discussed some alternatives to saying no and then went all the way to the flip side to […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

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