Customer Service Through A Different Lens
I have been fortunate during my years in customer service to speak with several blind customers and work to assist them in using our service. Generally […]
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2 Easy Ways to Not Turn Your Customer Away
I need to ship a guitar. I didn’t want to go dumpster diving in the high desert of Southern California, with the rattlesnakes and tarantulas, so […]
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Monday Motivation: Run To, Not From
The winds have changed. We have moved into autumn and that marks the beginning of my latest marathon training plan. In January 2015, I will […]
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Customer Service Is Circular And Colorful
Compare my image of customer service to Jenny’s masterpience and you’ll quickly see that I am no artist–or at least not in the same conversation as Jenny. […]
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Customer Service Is A Blank Canvas
Last week, we celebrated customer service and kicked it off with a team paint night. You can read all about it here. My painting was […]
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5 Steps To A Winning Service Recovery
A few weeks ago I spent some time airing out my grievances with my bank over their handling of the recent Home Depot security breach. […]
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Awesome Culture As Easy As Customer Service
This post was originally published on the ICMI blog on October 1, 2014. Click here to read the original post and other great resources from […]
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#CSWeek Is About Caring
Customer service week was so fantastic, we figure it would ok to let it spill over into a second week. What do you think? Thursday of […]
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Coffee And Customer Service: #CSWeek In Review
If you’re worn out at the end of the week, you know it’s been a great Customer Service Week. We have been documenting the events […]
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#CSWeek Is About (Super) Value
As customer service professionals we are so often asked to be superheroes. One moment we’re trying to handle two chats and a phone call, and […]
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