Customer Service Life

Let The Customer Be Right…Even When They’re Wrong

Posted on September 10, 2014 by Jeremy Watkin

I never attempt to hide the fact that I am a loyal Costco shopper. Nothing gets me more excited than a two-pack of Kirkland Natural […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

Don’t Tow Your Customer Along With Bad Service

Posted on September 9, 2014 by Jenny Dempsey

Last week, I shared post #1 titled Pushing Kindness of my recent (and scary) car adventure. It was a short post highlighting the random kindness […]

Bad Customer Service, Customer Experience, Jenny

Monday Motivation: Step Outside Yourself

Posted on September 8, 2014 by Jeremy Watkin

In my ongoing quest to replace my sports talk radio intake with something a bit more educational, I have been listening to the book, Team […]

Jeremy, Motivation

Pushing Kindness

Posted on September 5, 2014 by Jenny Dempsey

Last Monday, the break pads on my car were replaced. Everything ran smoothly as I drove from the California high desert down to San Diego for […]

Jenny, Motivation

Fighting Customers Indicates A Bad Customer Experience

Posted on September 4, 2014 by Jeremy Watkin

As a 6’4″ business traveler, a recent post on CNN titled Don’t ban reclining seats, ban jerks on planes, caught my attention. To summarize the article, a […]

Customer Experience, Jeremy

3 Customer Satisfaction Nuggets You Can’t Miss

Posted on September 3, 2014 by Jeremy Watkin

I have been aware of the Zendesk Customer Service Benchmark Report in the past, but somehow my good intentions of reading it always fell short. […]

Customer Service, Jeremy

Would You Clean Up The Mess Of Your Customer?

Posted on September 2, 2014 by Jenny Dempsey

This past Saturday, August 30th, I took a flight from Pennsylvania to California, via US Airways. I had a window seat in the last row of […]

Bad Customer Service, Customer Experience, Jenny

Monday Motivation: Getting Job Offers Customer Service

Posted on September 1, 2014 by Jeremy Watkin

I love any opportunity to be served by someone who really gets what AWESOME customer service is all about. I appreciate the way these people make […]

Customer Service, Jeremy, Motivation

Coffee and Customer Service: Cultivating Awesome Customer Experiences

Posted on August 29, 2014 by Jeremy Watkin

In today’s hangout, we had the privilege of speaking with Nate Brown from CustomerCentricSupport.com. This was a wonderful opportunity to discuss our three part series […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

It’s Not Always So Obvious For Your Customer

Posted on August 28, 2014 by Jenny Dempsey

There is a UPS Distribution Center right down the street, about two minutes away. Convenient, huh? Especially since I’m moving cross country and need to […]

Customer Experience, Jenny

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