Customer Service Life

The Evolution Of The Customer Service Hike

Posted on August 27, 2014 by Jeremy Watkin

About a year ago, I was reading one of my favorite customer service blogs written by Jeff Toister. In this particular post he talked about the […]

Customer Service, Jeremy

Do It Right For Your Customer, Even If It Means Canceling

Posted on August 26, 2014 by Jenny Dempsey

My pup, Miso, is a member of the PetSmart Banfield (@Banfield) Wellness program. The program is designed to cover shots and vet visits plus discounts on flea […]

Customer Experience, Customer Service, Jenny

4 Ways To Stop Scaring The $#!@ Out Of Your Customers

Posted on August 25, 2014 by Jeremy Watkin

On a recent walk through my neighborhood with my kids and dog, a sign in a front yard caught my attention. The sign (pictured) read, […]

Customer Experience, Customer Service, Jeremy

Coffee And Customer Service With Doug Sandler

Posted on August 22, 2014 by Jeremy Watkin

In today’s Coffee and Customer Service Hangout, we had the fantastic privilege of talking customer service with DJ, Professional Nice Guy and Customer Service Expert, […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Cultivating Fantastic Customer Experiences – Part 3

Posted on August 21, 2014 by Jenny Dempsey

In part one of this series, Nate Brown (@CustomerIsFirst) talks about putting the focus on the employee experience to benefit the customer experience. Then, Jeremy […]

Customer Experience, Jenny, Leadership

Let’s Play: “Who Is Your Customer?”

Posted on August 20, 2014 by Jenny Dempsey

We all have customers but sometimes it’s not as obvious WHO they are. And, sometimes you have more than ONE set of customers. I’m not putting […]

Customer Experience, Customer Service, Jenny

Flaunt That BIG Personality!

Posted on August 19, 2014 by Jeremy Watkin

Last Sunday I completed the America’s Finest City Half Marathon. It’s a beautiful San Diego race from Cabrillo National Monument, along the harbor, and ending […]

Customer Experience, Customer Service, Jeremy