3 Reasons You Don’t Need a Survey to Listen to Customers
The CX Question of the Day (#CXQOTD) for June 4 was, “Is surveying customers absolutely necessary?” You can click here to check out my answer […]
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The Real Reason you Purchase a Dyson Vacuum Cleaner
After a series of vacuum cleaners that lasted two or three years before biting the dust, we finally took the plunge and purchased a Dyson. […]
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Removed From my Blog and my Life Forever
From the very beginning of this blog, it’s always been our practice to observe both good and bad customer experiences with the goal of learning […]
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Unforeseen Convenience
I’ve never considered myself an early adopter of technology. For one, I was by far the last of my friends to get a cell phone […]
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The most vulnerable I’ve ever been with a customer, ever
In my role as Social Media & Customer Experience Manager at NumberBarn, I sometimes find myself on front line support tickets. I love having an […]
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CX Question of the Day #CXQOTD
I started something new last week on Twitter called the Customer Experience Question of the Day (#CXQOTD). Why? Well I’ve been working from home for […]
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Rethinking Pain
I’ve written about my falls while running in the past. It’s no secret that I’m a bit accident prone, and I have a fresh, new […]
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There’s Always Something to Complain About
It’s been a busy week. I’m busy at my new job. My wife is working full time after not doing so for several years while […]
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Customer Service Life Updates – February 2020
Happy (belated) New Year! 2019 was a great year and as we’ve done in the past, I want to take a few moments to share […]
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Learning to Consider Others
It’s amazing the customer service insights I gain from raising my kids. We recently moved to a new neighborhood and are thrilled to have multiple […]
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