Customer Service Life

Welcome Aboard! 7 Tips for Building CX into New Employee Onboarding

Posted on January 14, 2020 by Jeremy Watkin

This article was originally published on CX Accelerator on October 3, 2019. Click here to read the original. The first days and weeks are so […]

Customer Experience, Jeremy

Blocking: Great for Football. Not Great for Customer Experience

Posted on January 8, 2020 by Jeremy Watkin

A couple weeks ago I took my family to a local sporting event that cost north of a hundred bucks. As the game started I […]

Customer Experience, Jeremy

What Armstrong Garden Centers did right with feedback

Posted on January 3, 2020 by Jenny Dempsey

Recently, I had a really great experience at Armstrong Garden Centers where they went out of their way to help me tend to a dying […]

Customer Experience, Good Customer Service, Jenny

Jeremy & Jenny’s 2019 Wrap Up

Posted on December 30, 2019 by Jenny Dempsey

If you could sum up your 2019 in one quote, what would it be and why? Jeremy: We’ve had some significant transition in my family […]

Jenny, Jeremy

5 CX Reasons I Keep Going Back to Yoga

Posted on December 17, 2019 by Jeremy Watkin

Some time ago I wrote about my road to recovery after a back injury and indicated that yoga was on my list of things to […]

Customer Experience, Jeremy

Get extra support this holiday by texting Jenny

Posted on December 13, 2019 by Jenny Dempsey

Friend and Contact Center Geek, Matt Beckwith, shared this Tweet on December 5th, 2019: How funny – to use a social media channel to connect […]

Jenny, Motivation

Jenny’s CloudCherry CX Influencer Award Thank You

Posted on December 9, 2019 by Jenny Dempsey

Not to sound self-deprecating or anything, I know absolutely nothing about working in customer service or customer experience. I didn’t go to school […]

Jenny, Leadership

Writing is About Paying Attention

Posted on December 4, 2019 by Jeremy Watkin

Lately I’ve been working to be consistent on a couple writing initiatives that are helping me be more engaged in both life and work. Gratitude […]

Contact Center, Customer Service, Jeremy, Motivation

Word Study: Respect

Posted on November 19, 2019 by Jeremy Watkin

Mean faces, name calling, yelling in anger, and spitting all seem to be par for the course when it comes to raising young boys — […]

Customer Experience, Jeremy, Leadership

4 Customer Success Lessons Learned from a (Much Improved) Internet Installation

Posted on November 13, 2019 by Jeremy Watkin

I’ve been critical of the cable companies many times on this blog but am thrilled that this isn’t one of those posts. After recently moving […]

Customer Experience, Customer Service, Jeremy

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