Breaking the Ice Episode #37: Rants, Raves, & 3 Keys to Bad #Custserv w/ Randi Busse


In this episode we welcome our friend and customer service expert, Randi Busse. She’s coauthor of the book, Turning Rants Into Raves and President of Workforce Development Group. Tune in as we share recent customer service rants and raves and then talk about some of the keys to bad customer service. Here are the questions for this episode:

Icebreaker Question: Have you had a recent customer service rant or rave lately? Share the story!

Customer Service Question: In your opinion, what are the top 3 reasons a company provides a bad customer service experience?

Be sure to follow Randi on LinkedIn, Twitter, and Facebook.

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Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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