Breaking the Ice Episode #37: Rants, Raves, & 3 Keys to Bad #Custserv w/ Randi Busse
In this episode we welcome our friend and customer service expert, Randi Busse. She’s coauthor of the book, Turning Rants Into Raves and President of Workforce Development Group. Tune in as we share recent customer service rants and raves and then talk about some of the keys to bad customer service. Here are the questions for this episode:
Icebreaker Question: Have you had a recent customer service rant or rave lately? Share the story!
Customer Service Question: In your opinion, what are the top 3 reasons a company provides a bad customer service experience?