A Review of Shep Hyken’s “Moments of Magic”
One thing I have learned in the process of writing this blog is that there are tons of great books written about customer service. Like […]
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Jenny Dempsey Appeared On “The Dreaded Call” on HuffPostLive.com
This post originally appeared on the Phone.com blog. Click here to read the original post. Jenny Dempsey from the Phone.com customer service team and […]
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What To Do With All This #Feedback?
With all of this talk of feedback the question still exists “What are some creative ways we can celebrate the good feedback?” I posted the […]
Continue reading »Now That’s Interesting
I just got my copy of “Raving Fans: A Revolutionary Approach to Customer Service.” Of course I bought it used and am excited to start […]
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Asking For Feedback: Solicitation Or Just Plain Smart?
A few months ago I started to notice I was receiving notes of good feedback from customers about a couple agents in particular. Incidentally seeing […]
Continue reading »Don’t Forget My Birthday
Yesterday I celebrated my birthday and no I’m not fishing for “Happy Birthdays” from our readers. Sometime yesterday I put on my Customer Experience Goggles […]
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