Breaking the Ice Episode #33: Bad Jobs & Negative Customer Service Words

In Episode #33 we break the ice by talking about jobs we’d be terrible at. We then discuss some of those negative customer service words like nope, can’t, won’t, and unfortunately and share strategies for avoiding them in our customer interactions. Special shout out to Jenny for not saying “no” and breaking the ice even though she feels less than 100%.

Here are the questions for this week:

Icebreaker Question: What job would you be terrible at?

Customer Service Question:┬áIs it OK to say nope, can’t, won’t, or unfortunately when speaking with customers?

For more context on this issue and the word “unfortunately,” check out one of our most commented on posts of all time.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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