Breaking the Ice Episode #39: Emotional Intelligence & Mindfulness w/ Debi Mongan

Yay for episode #39. In this one we welcome Debi Mongan, Founder of The Mindful Call Center. This one is an absolute treat because Debi is a total expert when it comes to mindfulness and emotional intelligence. These concepts and skills can make a huge difference in contact centers and in the lives of agents. Tune in and be inspired.

Here are the questions for the episode:

Icebreaker Question: How do you incorporate mindfulness into your daily life, especially around the crazy holiday season? 

Customer Service Question: How does Emotional Intelligence play in the world of a customer support agent? 

We’d love to hear your answers to these questions in the comments below.


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.


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