Breaking the Ice Episode #39: Emotional Intelligence & Mindfulness w/ Debi Mongan

Yay for episode #39. In this one we welcome Debi Mongan, Founder of The Mindful Call Center. This one is an absolute treat because Debi is a total expert when it comes to mindfulness and emotional intelligence. These concepts and skills can make a huge difference in contact centers and in the lives of agents. Tune in and be inspired.

Here are the questions for the episode:

Icebreaker Question: How do you incorporate mindfulness into your daily life, especially around the crazy holiday season? 

Customer Service Question: How does Emotional Intelligence play in the world of a customer support agent? 

We’d love to hear your answers to these questions in the comments below.


Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.


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