Creative Customer Service Experiences
Nothing sets you apart more, as a business, than the customer experience. I’ve read some pretty great stories recently and couldn’t resist sharing them with you.
Layovers suck, hands down. But, the creative folks over at Southwest made these unhappy travelers into a group of pretty happy people…with a paper airplane contest while waiting for the flight. How’s that for turning negative into positive?
Nice work, Taco Bell! The 6,000 person town of Bethel, Alaska was let down when they found out that a Taco Bell was not going to be built. However, that didn’t stop TB from flying in 950 lbs of beef…just to be nice. No “ulterior motives”. Generosity does pay off.
A soldier in Iraq wanted to surprise his wife with dinner for her birthday, so he ordered pizza delivery, thousands of miles away, from her favorite place. And, what a delivery they made! A heart shaped pizza pie, flowers and balloons…and didn’t charge him a thing. You must see this pizza!
My absolute favorite is Jia Jiang’s (@jiajiang) challenge to set up the stage for a bad customer service experience…and finding the exact opposite. Click the title link to read the donut story then watch this video:
I’m actually really inspired by this and kinda want to try something along these lines…hmmm Jeremy, what do you think we go out into the world and create customer service experiences then blog about them?
For more articles on extreme customer service, click here.