Practice Makes Awesome
Do you ever feel like this girl? If you said yes, you’re not alone! Working in customer service, you have to find a balance […]
Continue reading »Identifying Our Customers And Serving Them Better
Do you ever feel like this girl? If you said yes, you’re not alone! Working in customer service, you have to find a balance […]
Continue reading »I hope we haven’t solely used this blog to paint a picture of 100% success and perfection. As Jenny said in her last post, we […]
Continue reading »Happy Monday! How much more awesome can you get to have a day dedicated to being awesome? Alright, so we missed it by a day […]
Continue reading »A while back, Phone.com CTO Alon Cohen requested that we strike the word unfortunately from our customer service vocabulary. Admittedly, I thought the request was […]
Continue reading »In our latest and greatest hangout, we discuss what we learned this week blogging about Dealing with Difficult Customers. We hope you’ll take a moment […]
Continue reading »I have two words for you, Jeremy Watkin: In response to your last post, “8 Ways To Be If You Like Difficult Customers“, I pledge […]
Continue reading »I don’t know about anyone else but our agents love to make creative images to illustrate a funny point. Being that I’m the ripe age […]
Continue reading »In my last post, I talked about the fact that I’m learning that if I’m going to effectively deal with difficult customers it starts with […]
Continue reading »Let’s face it–if something bad happens to you, you want an apology. Not just any apology, a real, genuine, honest to goodness apology. It just […]
Continue reading »I’m sitting here on a peaceful Sunday evening, kids in bed and the house filled with the cool sounds of Jack Johnson coming through my […]
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