Rockstars On Your Team (A Musical Post)

I had the privilege to present at the International Customer Management Institute (ICMI) Contact Center Expo and Conference last week in Orlando, Florida. And, WOW what an experience it was!

This post features the song from my ICMI session, Keeping the Customer Service Rockstars On Your Team. To kick off the presentation, I began with this little ditty.

You can listen to and download the song (for free!) here: http://jennydempsey.com/ 

Click Music from the navigation bar and jam away!

Now, if you want to sing along at home (or the office), the lyrics I wrote can be found below. Enjoy!

Rockstars On Your Team

Written by Jenny Dempsey

Customer service, it ain’t easy.

Finding the gems is no simple task.

It’s about that time you reel in the good ones…

And, make them want to stay.

Treat our employees right.

Coach and guide with all our might.

Focus on what matters.

Say goodbye to the scripted patterns.

Oh, you, you, you…

You should keep, keep, keep…

All the rockstars

On your team.

Customers will let everyone know

That your business is the place to go

Because you take the time to wow

Through caring from the inside out.

Focus on what matters.

Say goodbye to the scripted patterns.

Oh, you, you, you…

You should keep, keep, keep…

All the rockstars

On your team.

 

I hope you enjoyed this little customer service ditty! Thank you so much to everyone who attended my session. I really do hope that you found it informative and if nothing else, fun!

Hang tight: I will be writing another post very soon about my conference takeaways. There are SO many to tell you about.

PS: If you ever want a custom song written about your customer service team, let me know!

Jenny Dempsey is currently the the Social Media and Customer Experience Manager for NumberBarn.com. She has worked at tech startups since 2005. She's the co-founder and regular contributor over at CustomerServiceLife.com. She's a certified health coach, but not the kind that forces you to only eat cardboard and deprive yourself of ice cream. JennyDempseyWellness.com, the company she started, was designed to bring a new type of wellness into the workplace, one that gives you permission to look deeper into yourself, rather than just on the healthy snacks in the break room. She is the mother to a toothless rescue cat named Chompers. Avocados and veggie tacos are the way to her heart. She's also a Hanson fan for life.

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