Breaking the Ice Episode #53: #FreeToHelp w/ Leslie O’Flahavan
Episode #53 features our first repeat guest. Yay! It’s always a great day when we get to talk customer service with our good friend Leslie […]
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Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
A Recent Customer Experience and What I Wish I Had Said
This article was originally published on the FCR blog on March 7, 2018. Click here to read the original. I recently had a customer experience […]
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Pardon My Delayed Email Response
On occasion I’ve written blog posts out of frustration that lacked emotional intelligence — most of which remained in “draft” status and never saw the […]
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Breaking the Ice Episode #52: Alarm Clocks & Social Media No-nos w/ Scott Ontiveroz
In Episode #52 we were privileged to break the ice with our good friend Scott Ontiveroz whom we enjoy collaborating with during the weekly #ICMIChat on Twitter. […]
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The Top 3 Lessons I Learned in 2017
This article was originally published on the ICMI Blog on December 21, 2017. While it’s been a few months, these lessons are still relevant. Click here […]
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Breaking the Ice Episode #51: Favorite Smells & Tips for Working at Home
In this, our 51st episode of Breaking the Ice, we scrape the bottom of the barrel and talk about our favorite scents. We also share […]
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7 Tips for Keeping Slack Organized
This article was originally posted on the FCR blog on February 22, 2018. Click here to read the original post. One of my colleagues at […]
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Breaking the Ice Episode #50: Lakes, Beaches, & Reducing Customer Friction w/ Kaye Chapman
In our 50th episode we break the ice with Kaye Chapman, Content and Client Training Manager at Comm100. We first discussed whether or not we’d […]
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5 Ways Support Teams Use Slack to Improve Communication
This article was originally published on the FCR blog on February 16, 2018. Click here to read the original. Slack has taken the world of […]
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Breaking the Ice Episode #49: Non-business Books & Great Customer Service Emails
We’re huge fans of customer service and customer experience but sometimes it’s fun to read about something else. For example, Jenny is reading Food Sanity […]
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