3 Practical Ways To Use StrengthsFinder With Your Team
I continue to be a huge fan of StrengthsFinder as a tool for self and other awareness. In fact, we have talked extensively about this […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Multitasking And Dual Monitors In The Contact Center
In our contact center, we have taken great strides to discourage multitasking and encourage our agents to focus on one customer at a time. We […]
Continue reading »Coffee And Customer Service: Valuable Or Not So Valuable
In today’s hangout slash podcast, we discussed the difference between valuable and not so valuable customer service. Hint: It’s big and your customers can tell. […]
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The Stuff Of Valuable Customer Service
Losing Stuff I hate losing stuff. Hate it! A friend of mine recently lent us the original Star Wars trilogy. It was magnificent! The other […]
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Cut Corners And Costs Now, Cut Customers Later
Several years ago, my wife and I purchased a small house, built in the late 1950s, with loads of character. That’s code for fixer upper. […]
Continue reading »Coffee And Customer Service: The Main Thing
In this Coffee and Customer Service Hangout, we introduced a new format to help us focus a bit more on the main thing. Jenny shared […]
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4 Steps To Keeping Your Eyes On The Main Thing
As a runner I have become an expert at j walking. Part of the reason I run so early in the morning is so that […]
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PTO Is Meant To Be Used
Aren’t you going to ask how my vacation was? For your information, it was glorious. What did I do? Thanks for asking. Here are just […]
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3 Ways To Sharpen Your Customer Service Saw Without Reading
The book, The 7 Habits of Highly Effective People by Stephen Covey has left an indelible mark on my life. One of the seven habits is Sharpen […]
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The 5 Bits Of Inspiration That Got Me Through Today
What’s up with Mondays? You can do all the right things, get all psyched up, and even love your job and Mondays, to put it […]
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