A Silent Customer Isn’t Always A Happy Customer
We frequently go through some of our larger customer accounts and call the customers to check in and see how the service is working for them. […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Coffee And Customer Service: Minds Blown
This week has been a whirlwind. We got to meet Shep Hyken, we were named to a Top 100 Customer Success Influencer list by Mindtouch, […]
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Are You Ready For A Video Barista?
The other day my family and I visited the happiest place on earth–Starbucks. You thought I was going to say Disneyland, didn’t you? On this […]
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A Flowery Customer Experience Is Worth Every Penny
My wife loves flowers–and in particular, gerber daisies. There’s one catch. To her there’s a huge difference between the oh-by-the-way flower purchase from Costco or […]
Continue reading »Jeremy And Jenny Named Top 100 Customer Success Influencers!
We are pleased to announce that we were named to the Top 100 Customer Success Influencer list recently published by MindTouch. This is a fabulous […]
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5 Ways I’m Becoming More Of An Essentialist
A group of us recently read and discussed the book “Essentialism” by Greg McKeown in our book club. My first impression of the book was […]
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Where Everybody Knows Your Name
The other night, my wife and I had the awesome opportunity of going to dinner with customer service expert, Jeff Toister and his wife. You’ll […]
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5 Reasons To Say Goodbye To Negativity
I’ve discovered something about myself recently. I can be a really negative person. I mean a real “glass half empty” sort of guy. There have […]
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Monday Motivation: Assume The Best
I take a lot of pride in my musical abilities–maybe a little too much pride at times. Several months ago, a friend asked me to […]
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Nice Guys [Really Do] Finish First
We recently had the opportunity to read the book Nice Guys Finish First, by our good friend and customer service expert, Doug Sandler. In the […]
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