Coffee And Customer Service: Nice Guys Finish First
Today’s Coffee and Customer Service hangout featured an extra special treat for our viewers. We had the privilege of hanging out with our friend, new […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
We’re Writing A Book!
How about that blog post title for a bold declaration? We’ve been talking about it for a while but I’m officially declaring that awesome customer […]
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Leadership And The Power Of Choices
I’ve been thinking a lot about leadership lately. In particular, the way we influence others. After having one of those days, I wanted nothing more than to […]
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Cauliflower And Customer Service
Did you miss our extra lively hangout today? Have no fear. You can watch it now! In this latest installment we talked about some of […]
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Awesome Preparation Produces Awesome Improvisation
From as early as I can remember, I have been a musician. From elementary school all through high school I played trumpet. One of my […]
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Twitter=Access To Thought Leaders
There are three types of people in this world–those who understand Twitter, those who think they understand Twitter, and those who simply don’t. In my […]
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The What, Why, and, How of Hiring for Cultural Fit
This article was originally publish on the ICMI blog on February 3, 2014. Click here to read the original post along with many other wonderful […]
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Just When You Thought You Were Perfect…You Strike #CX Gold
It’s really easy in business to have an air about us that everything is hunky dory. If no one is complaining, there must not be […]
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Got Fears? You Are Not Alone
I recently had dinner with a good friend who’s a COO at a company with fifty or so employees. One of his many responsibilities is […]
Continue reading »Coffee And Customer Service: Catching Up
After a long hiatus, we joined forces for another Coffee and Customer Service Hangout. In this latest iteration we discuss a number of issues regarding […]
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