A Day of Good Service
Hey readers, how was your day? Mine was awesome! It started with a trip to the dentist and ended with my car being towed home. […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Keeping Your Cool When Things Heat Up
This isn’t the first time I have prefaced a bad customer service experience by saying something nice about a company but I’m at it again. […]
Continue reading »Is There Anything Else I Can Help You With?
Somewhere way back when, I had called a company for phone support and at the end of a very friendly support call, the agent asked […]
Continue reading »Friday Discussion: Reflections on good customer service
Jeremy: Hey Jenny, I’m finding it so easy to talk about negative customer service experiences on this blog and I know you would agree that […]
Continue reading »It’s not what you said. It’s the way you said it.
A friend of mine was sharing his disdain for a local sandwich shop today and it totally reminded me of a particularly hilarious incident I […]
Continue reading »The Church Of Customer Service
For whatever reason I have worked with a number of customers over the last week that had unique circumstances that made resolution of their issues […]
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Reflections from a Zappos Webinar
Jenny and Jeremy recently attended a webinar entitled “Delivering Happiness: The Zappos Customer Service Story” and wow! If you have a pulse and remotely care […]
Continue reading »To Err is Human. To admit fault, fix the problem and make sure it doesn’t happen again is great customer service.
A few days ago, I was reflecting on an experience with customer service and decided to twist an old saying: To Err is Human. To […]
Continue reading »Why Do I Keep Having To Repeat Myself?
Ok, I have one more dig at my favorite membership warehouse. I’m sure it’s obvious the establishment I am referring to but let me first […]
Continue reading »Yoohoo…Over Here…I’m The Customer
I was frequenting one of my favorite warehouse stores recently as I do a few times a month. As I approached the cash register I […]
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