Small Bucks, Big Memories In Customer Service
While diving into reviewing customer feedback today, I stumbled across a situation in which a customer experienced a lot of frustration to pay a small bill […]
Continue reading »Identifying Our Customers And Serving Them Better
While diving into reviewing customer feedback today, I stumbled across a situation in which a customer experienced a lot of frustration to pay a small bill […]
Continue reading »The stockings were hung on the office wall with care, In hopes that words of gratitude and appreciation would soon be there! It’s holiday […]
Continue reading »Wow, I sure do shop at Guitar Center often enough. My most recent post Tune Into Quality Customer Service from last week needs a follow up post. […]
Continue reading »It was time. Time for me to purchase a new guitar. I went to Guitar Center with a specific one in mind but asked the acoustic […]
Continue reading »Okay kids, I’m going to switch the channel here and dive into something that isn’t necessarily the nicest of items on our TO DO list: […]
Continue reading »My sister runs a house cleaning company. She’s darn good at it. A last minute assignment came up and both of her employees were unavailable. […]
Continue reading »A themed dress up day at work isn’t a favorite of everyone–some people just feel ridiculously silly and will avoid it all together. But, some of […]
Continue reading »It was time for some new “undergarments” so I took a trip to visit Victoria and all her pink stripes at the mall. I tend to […]
Continue reading »A housecleaning company manager sets up an appointment with a customer for a walk through of their home to learn how big the space is and […]
Continue reading »Nothing beats a positive customer experience story shared over a glass of wine after a busy day. Here’s a story for the WIN: My Aunt Robin […]
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