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We’ve all had the experience at some point in our lives where we are explaining a problem to someone and mid sentence, they jump in […]
Continue reading »Identifying Our Customers And Serving Them Better
We’ve all had the experience at some point in our lives where we are explaining a problem to someone and mid sentence, they jump in […]
Continue reading »On Wednesday November 28th, I attended the Conversocial Social Customer Service Meetup in New York City. A night to discuss social media and customer service […]
Continue reading »Jenny Hi! First off, I have to say that I really enjoy these conversational blogs with you, Jeremy! With all this reading of ” The […]
Continue reading »Over the past week I’ve seen my share of Good and Bad Customer Service. Let’s start with the bad shall we? It’s Wednesday night, the […]
Continue reading »I love Starbucks, don’t get me wrong. If there’s anywhere I’m going to get my coffee from, it’s the ‘bux. I worked there back in […]
Continue reading »Hello Better Communicators! I’m very giddy about guest blogging for Jenny and Jeremy; they are truly thought leaders in the customer service realm—I should know, […]
Continue reading »In Pennsylvania, when renewing your auto registration, you also must take your car to be inspected. This is new for me as in California, it […]
Continue reading »My friend works as an ER Nurse in a bustling hospital in San Diego. One night, a man with a broken hip was admitted and […]
Continue reading »When I tell people I work in customer service for a phone company, most people have one of the following replies: “Wow, I would NOT […]
Continue reading »Leaving NYC today, I needed a quick, unhealthy deep fried snack (we all have days like this) and opted to swing by the empanada cart […]
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