Self-Care in #CustServ: The 3 Deep Breaths Technique
Let’s play a game: Have you ever felt so frustrated with a coworker you want to scream? Have you ever felt so angry with a […]
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Let’s play a game: Have you ever felt so frustrated with a coworker you want to scream? Have you ever felt so angry with a […]
Continue reading »There’s nothing like a fine morning commute, filled with congestion and hot coffee spilled on your lap…said no one ever. If you commute to work […]
Continue reading »It’s time to get fresh, everyone! You’re cordially invited to Fresh Friday, a new day that is going to happen every week at your office. […]
Continue reading »Airline magazines – do you read them? You know, the magazines that are tucked away in the seatback container in front of you when you […]
Continue reading »You sense an energy shift. The air stiffens as a silent hush falls over the room. A tapping of a finger on a desk echoes. […]
Continue reading »We’re constantly inundated with stories of customer service gone wrong. We not only hear about it from the media but also from friends and family […]
Continue reading »Can I get an aaaaaayeeee–men? Van FRANCE knew what he was talking about. In any field of customer service, or in any job, what happens […]
Continue reading »I had the privilege to present at the International Customer Management Institute (ICMI) Contact Center Expo and Conference last week in Orlando, Florida. And, WOW […]
Continue reading »I have been a loyal Verizon Wireless customer for 13 years. I have also not updated my plan for about 10 years and am on […]
Continue reading »On my afternoon Southwest flight from Nashville to San Diego, we were about 30 minutes from landing. The Flight Attendant flips on the intercom and speaks […]
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