Category: Contact Center

One of the blessings and curses of being a contact center leader is that you become the target of sales people vying for your time […]

This article was originally published on the FCR blog on October 4, 2016. Click here for the original. While telephone is still the king when […]

This article was originally published on the ICMI blog on September 15, 2016. To read the original post, click here. Here’s an analogy for you. The act […]

This article was originally published on the FCR blog on September 16, 2016. Click here to read the original. Managing a customer service team that […]

This post was originally published on the FCR blog on August 4, 2016. Click here to read the original. I recently attended a webinar hosted […]