7 Essentials for a Customer Service Voice and Style Guide
This article was originally published on CustomerThink on October 12, 2018. Click here to read the original post. Over the past few years, I’ve worked with dozens […]
Continue reading »Category: Contact Center
The AvoCAREdo Show Episode #2 Featuring Caylin White
When it comes to remote work, many of us picture the ease of lounging on our couches in our PJs while plugging away on our […]
Continue reading »
Give the gift of personal growth to your contact center agents
We’re moving faster than ever before to make the customer experience WOW-tastic. Customer service agents are expected to turn into an octopus by growing 8 […]
Continue reading »
The Customer Service Advice We’re Thankful For
This article was originally published on the FCR blog on November 21, 2018 for Thanksgiving. Click here to read the original post. If you’re having […]
Continue reading »
Customer Service Inspiration from my Bookshelf
This article was originally posted on the ICMI Blog during National Customer Service Week on October 2, 2018. Click here to read the original post. Can we […]
Continue reading »
4 CX Actions for the Cash-strapped, Resource-limited Contact Center
This article was originally published on the ICMI Blog on August 28, 2018. Click here to read the original post. Having worked in customer service for a […]
Continue reading »
8 Essential Features for your Contact Center LMS
This article was originally published on the FCR blog on October 8, 2018. Click here to read the original post and to see a video […]
Continue reading »
Crying in a Contact Center Cubicle: A Look at Emotions in the Workplace
Samantha (not her real name) sat across from me in our small contact center. Not a week went by that she didn’t shed tears after […]
Continue reading »
Synchronous vs. Asynchronous Support Channels: Which is Better for Agents and Customers?
This article was originally published on August 15, 2018 on CustomerThink as part of Jeremy’s regular advisor column. Click here to read the original post. I’ve found […]
Continue reading »
4 Best Practices To Incorporate Wellness In Your Workplace
This post was originally published on CallCenter Weekly. In the contact center community, we understand the true value of a happy customer. We’ll do whatever […]
Continue reading »