The Skill of an Empathetic Response
This post originally appeared on the FCR blog on December 22, 2016. Click here to read the original. Coincidentally, Jenny also had to say goodbye […]
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Reviewing “The Effortless Experience”
This post originally appeared on the FCR blog on December 14, 2016. Click here to read the original. I’ve often heard concepts from The Effortless […]
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A Seat at the Customer Experience Table
This article was originally published on the FCR blog on December 9, 2016. Click here to read the original. We recently had a client ask […]
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Customer Experience Through the Eyes of a Child
This article was originally published on the FCR blog on November 8, 2016. Click here to read the original. I’ve lived in Oregon for a […]
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Customer Service Stop Words
This article was originally published on the FCR blog on October 28, 2016. Click here to read the original post. I’ve written extensively in the […]
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Customer Service Lessons from the Pump
This post was originally published on the FCR blog on October 20, 2016. Click here for the original. Prior to moving to Oregon a little […]
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A Tail Waggin’ Customer Experience
Meet my dog, Miso, an 11-year-old Pekingese with an adorable face and a laid back attitude. Meet me, a customer service manager working 8am – 5:30pm […]
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Go Old School & Get Personal With Your Customers
A trip to my mailbox typically results in flyers, junk mail, dentist appointment reminders, the occasional Wish.com order, or Bed, Bath, and Beyond discount cards. With […]
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Coffee and Customer Service Life
After a long hiatus, we thought it fitting to do one of our Coffee and Customer Service Hangouts to talk about what we’re working on […]
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4 Customer Experience Insights from Blue Goldfish
This post was originally published on the FCR blog on September 8, 2016. Click here to read the original. Who doesn’t love free books? I’d […]
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