Coffee And Customer Service: Integrity Service
In today’s Coffee and Customer Service Hangout, we discussed some of our favorite insights from the book, Integrity Service by Ron Willingham. If you have read […]
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Thou Shalt Not Tell Customers You’re Googling
I have a mantra I like to repeat to myself over and over again. It goes something like this: My favorite customers are the ones […]
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Dear Customer, You’re SCREWED!
Public transportation in the New York/New Jersey area is fairly efficient; it’s on time, cheap and moderately clean (er, well, for the most part). But, it has […]
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WOW Your Customer Later, Alligator!
It was to be an evening of fanciness for the Dempsey sisters. I was in town for the week, working in San Diego, and we […]
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3 Tips For An Encore Customer Experience
In a world of poor customer experiences, the rare occasion arises where I can’t help but write a follow up post about a recent experience. […]
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5 Inspiring Lessons From Steve Jobs
On a recent trip to the Goodwill bookstore, I came across the nearly six hundred page biography of Steve Jobs, written by Walter Isaacson. I […]
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Jenny’s Customer Service Expo and Conference Experience
Last Thursday, I had the privilege of speaking on a panel at the ICMI Contact Center Expo and Conference. For an overall summary of the […]
Continue reading »Coffee And Customer Service: Reflections From #CCExpo14
We had the privilege of attending the ICMI Contact Center Expo and Conference this week and had a fantastic experience. In this hangout, we talk […]
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Sales AND Support — Not Sales VS Support
Some years ago I received a call from AT&T to tell me about their U-verse service and how it would save me a ton of […]
Continue reading »Coffee And Customer Service: Jenny’s Work Anniversary
In today’s Coffee and Customer Service Hangout, we celebrated Jenny’s 9 year work anniversary. It truly is a momentous occasion. We also talked about the […]
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