Customer Experience Archives - Page 43 of 52

Mrs Bigglesworth Knows Sandwiches And Customer Service

Posted on October 29, 2013 by Jeremy Watkin

I am amazed at the number of stories we tell about customer service relating to experiences with sandwiches. Apparently sandwiches are a hot bed for […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Trader Joe’s Checks The Eggs!

Posted on October 22, 2013 by Jeremy Watkin

I am such a fan of people and companies that do the little things for customers. So much so that I unilaterally created a new […]

Customer Experience, Good Customer Service, Jeremy

3 Ways to Not Pass the Buck in Customer Service

Posted on October 17, 2013 by Jenny Dempsey

Waiting in line to buy a pre-made turkey and cheese sandwich at the Denver airport today, I witness one of the most common customer service […]

Customer Experience, Jenny

Customer Service: If You’re Not Getting Out Of Your Chair, You’re Doing It Wrong!

Posted on October 16, 2013 by Jeremy Watkin

As parents we try to save the “E” word for special occasions. Of course I’m talking about the word “Emergency.” Last week I was sitting […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy, Motivation

5 Critical Components To Valuable Customer Service

Posted on October 14, 2013 by Jeremy Watkin

I recently wrote a post on the Phone.com blog defining the word “value,” which is one of our service standards. Value is so important in […]

Customer Experience, Customer Service, Jeremy

Pizza, Beer And Customer Service: A Meet Up Recap

Posted on October 12, 2013 by Jenny Dempsey

This post originally appeared on the Phone.com blog. We love our customers and if you’re reading this, we know you do too. So, what better […]

Customer Experience, Customer Service, Good Customer Service, Jenny

“Bon Appétit” to Platefuls of Customer Happiness

Posted on October 8, 2013 by Jenny Dempsey

I’m a huge fan of travel. And, of eating delicious food. So, when one of my favorite authors writes a book about both, of course […]

Customer Experience, Good Customer Service, Jenny

Getting Social @ITExpo

Posted on October 5, 2013 by Jeremy Watkin

This blog post was originally published on the Phone.com blog. I have been playing the guitar since I was a teenager and one thing guitarists […]

Customer Experience, Customer Service, Jeremy

Listen To What Your Customers Are Not Saying

Posted on October 4, 2013 by Jenny Dempsey

It’s not so much what you as the customer can do but rather what the company can do for you, without even asking. Or, expecting. […]

Customer Experience, Good Customer Service, Jenny

A Customer Service Pop Quiz

Posted on October 3, 2013 by Jenny Dempsey

POP QUIZ! Grab a piece of paper or open a note pad on your computer and jot down your answers to these two questions: 1. […]

Bad Customer Service, Customer Experience, Customer Service, Good Customer Service, Jenny

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