Customer Experience Archives - Page 46 of 52

9 Obstacles To Building Long-Term Relationships With Your Customers

Posted on August 21, 2013 by Jeremy Watkin

I recently had the privilege of presenting to a group of MBA students in a marketing class about ways companies can build long-term relationships with […]

Customer Experience, Customer Service, Jeremy

Customer Happiness Versus Customer Security

Posted on August 20, 2013 by Jenny Dempsey

I received disgruntled feedback from a customer recently that threw me for a loop. Of course, I had to share and I’d really like YOUR […]

Customer Experience, Jenny

What Would You Do If You Could Not Fail?

Posted on August 19, 2013 by Jenny Dempsey

What would you do if you could not fail? What an important question to ask ourselves to help find just how many limited beliefs we […]

Customer Experience, Customer Service, Good Customer Service, Jenny, Leadership, Motivation

Discount Tire Gives Awesome Service…For No Additional Charge

Posted on August 15, 2013 by Jeremy Watkin

For those of you that remember my post about being a Smile Collector, Erica, our Chief Smile Collector was kind enough to share a great […]

Coffee and Customer Service, Customer Experience, Customer Service, Good Customer Service, Jeremy

Reframing Our View Of Our Super Customers

Posted on August 9, 2013 by Jeremy Watkin

Phew! What a day. I have spent more time talking to customers today than I have in a while. I rarely talk to the “I’m […]

Customer Experience, Customer Service, Jeremy, Motivation

A Little Tiramisu Can Sweeten Any Customer Experience

Posted on August 8, 2013 by Jeremy Watkin

My wife recently had a birthday and thus chose Il Fornaio on Coronado Island as our destination to celebrate. We like the food at Il […]

Customer Experience, Good Customer Service, Jeremy

Talk To Yourself Like a Customer

Posted on August 7, 2013 by Jenny Dempsey

Let’s call this a “Revelations While Trying to Fall Asleep but You Can’t Since Your Mind is Racing a Million Miles a Minute” post. Yup, […]

Customer Experience, Customer Service, Jenny, Motivation

Spin Me Right Round

Posted on August 5, 2013 by Jenny Dempsey

See that record? That’s how I felt recently while talking to a provider. Spin. Spin. Spin. In circles. Over and over and over. Getting no […]

Bad Customer Service, Customer Experience, Customer Service, Jenny

Carrots and Customer Service: What’s Up With Your Tone Doc?

Posted on August 2, 2013 by Jeremy Watkin

Happy Friday everyone! In this hangout we discuss email communication. Jenny has her own special way of sending smiles over the Internet that will give […]

Coffee and Customer Service, Customer Experience, Good Customer Service, Jenny, Jeremy