Creative Customer Service Experiences
Nothing sets you apart more, as a business, than the customer experience. I’ve read some pretty great stories recently and couldn’t resist sharing them with […]
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Practice Makes Awesome
Do you ever feel like this girl? If you said yes, you’re not alone! Working in customer service, you have to find a balance […]
Continue reading »Coffee And Customer Service: The National Acronym Act
I was in a meeting recently and one of my coworkers looked at a PowerPoint slide and said “You are in violation of the National […]
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Don’t Leave Me Hanging!
Managing your bills online is amazingly simple–most of the time. I have my credit card through my insurance company and to pay the bill, I […]
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A Book Review Of “Raving Fans”
Jeremy In our most recent book club we discussed our way through “Raving Fans” by Ken Blanchard (@kenblanchard) and Sheldon Bowles. It proved to be a […]
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Be a Sweetheart and Remember My Name
If you know me, you know I absolutely love my Starbucks coffee! Back in the day, I worked as a Barista for this amazing place […]
Continue reading »Customer Experience: It’s The Little Details That Make A Big Difference
I’m sure you have all gathered that I have an affinity for running. The other day I experienced a few RWRs (Revelations While Running) and […]
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The 6 Dreaded Words Of Any Contact Center Agent: “Let Me Speak With Your Supervisor”
Nothing gets the attention of a grouchy CSR like the phrase “Let me speak with your supervisor!” Am I right? Don’t get me wrong, I […]
Continue reading »True Customer Service
“It’s good to know there are still true human beings with a good heart – who are yet true professionals in business, excellent at work, […]
Continue reading »Coffee and Customer Service: Feedback Week
This week, we had the pleasure of blogging and learning about customer feedback. In this Google+ Hangout, Jenny and I talk first about the winners […]
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