The 6 Dreaded Words Of Any Contact Center Agent: “Let Me Speak With Your Supervisor”
Nothing gets the attention of a grouchy CSR like the phrase “Let me speak with your supervisor!” Am I right? Don’t get me wrong, I […]
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True Customer Service
“It’s good to know there are still true human beings with a good heart – who are yet true professionals in business, excellent at work, […]
Continue reading »Coffee and Customer Service: Feedback Week
This week, we had the pleasure of blogging and learning about customer feedback. In this Google+ Hangout, Jenny and I talk first about the winners […]
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Bahhddd Feedback!
Bad feedback is good. What are you smoking? Why is bad feedback a GOOD thing? We can always improve. We’re not hot headed and […]
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Smog Checks Are Silly, Clear Expectations Are Not
Every year I, along with millions of drivers receive the bill in the mail from the state to register my card for another year. Generally […]
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March to your Own Customer Service Beat
How can a company leave a lasting impression? Is it the formal computer voice you hear when calling into a support center? Is it the […]
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Hook, Line and Sinker
Do you know your target audience? Recently my family and I took a trip to the LEGO store in Downtown Disney. As we were walking […]
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A Nonprofit Perspective on Customer Appreciation
Over the past several Christmases my wife and I have taken up the practice of donating money in someone’s name as a Christmas gift. A […]
Continue reading »Don’t Forget My Birthday
Yesterday I celebrated my birthday and no I’m not fishing for “Happy Birthdays” from our readers. Sometime yesterday I put on my Customer Experience Goggles […]
Continue reading »Admit It
I don’t think it’s a stretch to say that most people have at least some awareness about the steroid cloud that has hovered over Major […]
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