Identifying Our Customers And Serving Them Better
This article was originally published on CustomerThink on November 10, 2020, and is being reposted with the permission of the editor. Click here to read […]
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I was recently asked to share some ideas and tips with the readers at Customer Service Weekly as part of a larger Black Friday Survival […]
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I was trying to remember where I originally heard or read the concept, “One to say yes. Two to say no.” Of course, it was […]
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This article was originally published on CustomerThink and is being reposted with permission from the editor. Click here to read the original. My first job […]
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As a child of the 90s, a decade where the NBA was dominated by Michael Jordan and the Chicago Bulls, I found myself enthralled by […]
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I recently wrote an article about a new quality process where I coached my team without showing them a score. So far it’s going great […]
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Shep Hyken has for a while been one of the top influencers and thought leaders in the customer service and experience space. And it’s been […]
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I’ve written and spoken extensively in the past on whether or not quality scores are essential to contact center quality assurance. You can read a […]
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I was recently cleaning out my inbox and saw a notification from Nextdoor.com. In it, one of my neighbors asked if we were in danger […]
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On a recent road trip with my family, we pulled off the freeway for a quick lunch. We stopped at a restaurant with a drive-thru, […]
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